We are excited to release some features we have been working on over the past few months.  These updates range in a wide area of the platform and should help with business operations!

Blocking A Pet Owner From Making Reservations

We now have the ability to block pet owners from making reservations.  To do this you can access the "Owner Card" by clicking on the owner icon in the customer browser or within the pet card.  In the "info" tab of the owner card if you scroll to the bottom, you can now select the check box that says "Block Reservations", then click "Save".  Note this this will block the owner from submitting any of their own reservations.  They can still message the business and see past reservations.  Your staff can also override but there are numerous flags and pop up windows warning staff about the owner being blocked.  See this video for how to use this new feature!

Blocking A Pet From Making Reservations 

We also made a new block pet feature similar to the block owner feature above.  This feature is useful if a pet fails an assessment or if you do not want to book a pet for any future reservations but the owner has dogs you want to still be able to make reservations for.  To block a pet from making future reservations, click the pet icon to access the pet card.  Click the "info" tab and scroll to the bottom and check the "Block Reservations" checkbox.  When a customer goes to make a reservation their pet will be grayed out and unelectable for them to make a reservation.  Your staff can override this but will have numerous flags and windows alerting them they are making a reservation for a blocked pet.  See this video for how to use this new feature!

Updates To The Pet And Owner Cards

In both the pet and owner card we have replaced the icons in the top right corner to a drop down select with writing.  This makes it more clear and allows us to add more actions.  In the owner card (accessed by clicking the owner icon) we added "Send Message" in that drop down menu.  This allows you to send messages to the owner in many more places throughout the platform.  In the pet card we added a "Info" tab.  You can now easily update basic pet info directly in the pet card instead of having to click into the pet profile.  This will save a lot of time when making simple updates to the pet.  See this video for how to use this new feature!

Making Multiple Classes At One Time

From some great feedback from our pet trainers we have added the ability to make multiple classes of a course at one time instead of individually.  You can access this by going to the trainer dashboard and clicking "manage courses".  If you click "Add New Start Date".  When entering in your first class information, when you scroll down you will now see "Optional: Create Multiple Class Dates".  When you click this you can enter your repeating options and it will make all of those classes at one time instead of making each individually.  See this video for how to use this new feature!

Cloning A Class And Adding Current Customers To The New Class 

We have added the ability to clone an existing course by clicking the clone icon where the course appears in the "Manage Courses" area of the trainer dashboard.  Now when you clone a course it will show a list of current customers in that course.  You can select some or all of them to add to the new cloned course.  This makes it much faster and easier for classes that are on going and the same customers continue taking the same course.  See this video for how to use this new feature!

Upcoming Release

Along with these new features we have been working on some other big features over the last couple months and they are almost ready.  Here are some of the additional new features we have built and are testing before we get them released out.

• Customer Communication and Marketing.  We are finishing testing this but have an open BETA test.  If you would like us to enable this for you and send you some training on how to use it email us at Support@pawpartner.com and we will enable it for you.
• Pre-requisites for reservations.  The ability to require assessments before booking boarding or daycare.  Also the ability to require completing one training before booking another trianing.
• Training and Roster Updates.  From feedback from some of our great trainers we are working on some updates to make it easier to operate.

As always thank you wall for your continued feedback and support!  If you have any questions about this release feel free to contact us at support@pawpartner.com 

We have been working on our email marking and Customer Relations Management update for the past couple months.  Those features are on the finishing stages of being tested and updated.  We are expecting to release that big release in the next couple of weeks.  This release has some significant changes that have been requested for a long time and they were developed in tandem with our marketing CRM changes.

Business Messaging Update

With our release today we have 2 changes in our messaging update:

Mark As Unread

In the messaging browser you can now mark messages "Unread" by either clicking the check boxes in the main messaging screen or within the individual message view as well.

Staff and Customer Messages Separated

Within the messaging system we have separated out staff messages and customer messages.  Staff messages are any messages sent to any staff within your company.  When creating a staff message you can now send a message to "All Staff", to a staff Job Type, or to an individual staff member.  You will see customer and staff inbox and sent separated out to keep those easier to manage.  See the picture below for reference.

Customer Notification History

With this new update we added a new icon in the owner card.  To access the owner card click on the owner icon.  In the top right of the owner card you will see a new icon that is an envelope and is the "notification history" icon.  Clicking this will take you to the customers notification history where you can see any emails, text messages, or push notifications that has been sent to the customer.  You can also access this in the customer list by clicking "..." next to the customer and click "notification history".  See the photos below for reference.

Package Expiration Update

We have added some new durations for package expirations.  We have added 1 week, 2 weeks, 3 weeks, and 36 month.  To access click "settings" then "pricing" then "packages".  See picture below for reference.

Business Information Sharing

When we created Paw Partner we designed it so that we would have 3 areas that businesses on our platform could help the pet community out and share some information.  In the past few months we have had some businesses use this community sharing information in a way that does not meet our standards of how businesses should interact on the platform.  This has necessitated us to make all information non sharable between businesses.  The three areas that businesses used to be able to share information with other businesses that are now changed is the pet profile pictures, pet vaccinations, and pet incidents.  All three of these areas are now completely separate per business and there is now no sharing of information between businesses unless your company has multiple locations.  See the picture below for reference of the three areas that are now separated.

As always, we really appreciate all of the feedback and continually have features we are working on, so if you have submitted feature requests we are working through our list!

Homework For Pet Training

As part of this exciting new release we have added a new 'Homework' feature.  You can now send your clients Homework for private training lessons or in group classes.  For private lessons, you can send them homework directly in the "Today" tab from the training dashboard.  For group classes, you can send your entire class homework or individual owners homework directly from the "Today" tab in the trainer's dashboard or directly within the new "Roster" section of a group class.

When a customer receives homework, they will have a new "Homework" icon pop up in their home screen options.  They can access new homework or any homework for previous lessons/classes they have taken in the past.  See the video below for details on how to use this new feature!

New Class Rosters For Group Classes

We have been developing this feature for a long time and we are really excited to release it!  You can now access training rosters for any group course you teach.  You can access all of your rosters in the "Roster" tab in the trainer's dashboard or by clicking the "Roster" button in the "Today" tab next to the course you want to see the roster for.

Within the roster you can easily message the whole class, send homework to the class, take course notes/lesson plans, view and update notes about individual pets, group check in pets, individually check pets in, group checkout pets, individually check out pets, and more.  See the video below for details of how our rosters work.

Custom QR Code And Flyer For Custom Branded Apps

A couple weeks ago we released the ability to create custom branded apps for your business!  We have had a big response to people signing up for those!  We have designed a way for Paw Partner to automatically create a custom QR code for you to use in marketing materials.  The QR code will take your customers to either the Apple App store or Google Playstore to download your new custom branded app.  We also made a simple marketing flyer if you don't want to create one yourself.  To access these materials go to "Settings" -> "Integration" -> "Mobile App Flyer& QR Code".  See the video below for more details.

Exciting New Updates!

In today's release, we have updated and improved many new features. This blog will cover our three biggest updates.  Stay tuned on our next update coming soon with our new training roster and homework updates.  This will be released when it is finished being tested!

Multi-Messaging Updates

With this new update you are now able to send multiple messages at the same time.  You can do this in two areas: the Arrival Report, and in the Reservation Browser.  We are working on developing a more in depth "Email Marketing" feature that will be released when finished.  These messaging features are integrated with our messaging platform and can use templates and attachments but not branded marketing which is what we are working on adding.

Messaging In The Arrival Report

Messaging in this report is particularly useful when you want to contact all of your customers scheduled to come in on a certain day.  An example would be "my groomer is sick and I need to message all of my grooming customers tomorrow to let them know they need to be rescheduled".

To access this report go to the overview screen and click "Reports" -> "Arrival Report"

You can select which date you want to see in the date selector at the top of the page.  You can use the red toggle button on the top right corner of the screen to switch between services scheduled to arrive on that day.  See the video below for detailed instructions of how to send messages within this report:

Messaging In The Reservation Browser

Messaging within the Reservation Browser is possible by going to the overview screen and clicking "Reservations".  Within the Reservation Browser you can sort and filter by clicking the tabs or the sorting headers on the op of the columns.  See video below for detailed instructions on how to send multiple messages in the Reservation Browser:

Taxable Income Report

We added a new report in our "Sales Report" section.  This can be accessed by clicking "Manager" -> "Reports"-> "Sales" -> "Taxable Income".  This report will allow you to select a date range and will show you all of your taxable income for that period and how much tax was collected for that date range.  Your collected tax amount will match your total tax collected in the Sales and Income Overview report in the top summary section.  For detailed information regarding the new Taxable Income Report see the video below:

Deposit And Prepay Tip Prompt Setting Update

We have added some new settings regarding prompting your customers for tips when they are paying a deposit or prepaying for a reservation.  You can update these preferences by clicking "Settings" -> "Payment".  See the video below for detailed instructions on how to use these new setting updates:

A big thank you to all of our customers for the continuous feedback.  We have many new features we are currently working on.  We slightly changed the way we release bug fixes and small new features allowing us to release those to you faster.

Please let us know if you have any questions or need anything at all!

- Paw Partner Support